by going to the ticket and checking
the reminder box, then hitting Save. However I have a handful of
reminders that are showing in RT at a glance, but when I navigate to
the ticket no reminder is shown.
Thanks,
Sarah Pomerantz
[EMAIL PROTECTED
to the old queue,
completed the reminder as usual, then moved the ticket back to the new
queue. I'll try to remember to complete reminders before changing
queues to avoid this problem in the future.
Thanks,
Sarah Pomerantz
[EMAIL PROTECTED
by queue. Is this possible, ideally
through a UI option on the Resolve screen?
Thanks,
Sarah Pomerantz
[EMAIL PROTECTED]
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to troubleshoot this issue.
I have already looked through the O'Reilly RT Essentials book, as
well as the RT Wiki and the rt-user mailing list archive.
Thank you,
Sarah Pomerantz
[EMAIL PROTECTED]
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mailing list archive.
Thank you,
Sarah Pomerantz
[EMAIL PROTECTED]
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Discover RT's hidden secrets
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Sarah Pomerantz
[EMAIL PROTECTED]
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.
I have a log file which I can post to the rt-users list, if that
would be helpful. I am using RT 3.6.3. Please advise how to
troubleshoot this, I'm quite new to the RT system so may have
overlooked something simple in the configuration. Thank you.
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Sarah Pomerantz
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queries, as well as the rt-users mailing list
archive. If I have overlooked a solution from one of these resources,
please let me know. Thank you very much.
Sarah Pomerantz
[EMAIL PROTECTED]
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