[rt-users] rt-client 0.2.1 released

if you have not yet installed it. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] create attachment by using skript

/bin/rt comment ticket/123 -a /some/dir/file.txt -- Tom Lahti BIT Statement LLC http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] ruby REST library -- release approved

I am pleased and excited to announce that I've been approved by ownership to open source my ruby library for accessing the REST interface to RT. I will release the code tomorrow when I get to the office. It will include the XML-RPC service as well. -- -- Tom

Re: [rt-users] External Auth vs. command line

? For your solution you have to be on the RT system to use rt CLI, which isn't necessarily always desirable. If we actually used external auth here, I'm sure I would have submitted a patch by now. :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] Allow only a specific user to see a Callback

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- -- Tom

Re: [rt-users] RT 4 - status report

support for modern Web 2.0 features. My big question here should be obvious: will RT 4.0 maintain the exact same /REST/1.0/ API as RT 3.x? Secondarily, will it expose additional web services beyond that? /REST/2.0/ perhaps? -- -- Tom Lahti BIT Statement LLC

Re: [rt-users] Getting the following Error on deleting ObjectCustomFields table from RT d/b

the database, use the shredder in the web interface. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] no root/password - first login problem

(if you've been silly enough to edit that)? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Automatic Ticket Creation based on CustomFields

in the scrip. I don't write many scrips so others can provide more details if you need them. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT to support software development teams when using Agile / SCRUM approaches to planning work

Ken Crocker wrote: Rudiger, I'm not sure what you mean when you refer to SCRUM. http://en.wikipedia.org/wiki/Scrum_(development) P.S. I hate scrum :/ -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

[rt-users] XML-RPC to RT

actually plan to use this from a classic ASP web site; I really don't want to write a RT::Client::REST equivalent in ASP. The thought makes me nauseous. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] recommended max_allowed_packet value (for attachments)

Drew Barnes wrote: On mine I have max_allowed_packet=16M It is probably overkill, but I got sick of trying to figure out exactly how big I needed to make it without losing attachments. I also have max_allowed_packet = 16M. Works fine for us. -- -- Tom

Re: [rt-users] ruby library for REST access status

). -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

[rt-users] ruby library for REST access status

open sourced? It might provide some leverage to get it released if we know if there are others out there who will use it and possibly provide patches / feature enhancements. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Advice for New Machine

of it. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] reply with attachment

Mchugh, Sean wrote: I'm looking for a quick and easy template that can add a variety of attachments to an email response. The purpose is to email customers legal forms and documents that need to be filled out as part of particular requests before the request can be worked on. Anyone done

Re: [rt-users] Schema 4.0/4.1 upgrade for MySQL

. What have others done to deal with this? perl -MCPAN -e install DBD::Mysql Perhaps? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http

Re: [rt-users] Schema 4.0/4.1 upgrade for MySQL

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RT 3.8 on Ubuntu Hardy

it. And please don't top post :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] RT 3.8 on Ubuntu Hardy

for you. You then need to do: mysql -u root -p rt3 sql.queries To actually run the SQL queries to upgrade your database. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT 3.8 on Ubuntu Hardy

--action $y --datadir $x \ --dba rt_user --dba-password [password]; \ done;\ done; More. In particular, steps 4, 5 and 6 in UPGRADING.mysql. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Adding stuff to the RT wiki

, RT and wifty (the wiki application based on jitfy that is running the RT wiki) are written in perl. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] A way to send a mail once a field in the ticket is filled

. But it would be nice to simply have a button in the web interface that does email this ticket history to watchers or some such. Other ticket systems I've used had that, so I was bit surprised to find that RT did not. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x

Re: [rt-users] Ticket Insertion Issues

the REST interface instead. If using perl, see RT::Client::REST on CPAN. For ruby... wait another week and a gem will be available. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] REST add/update a user

Well, I can tell you off the top of my head that what you POST is XML, but the contents of that XML are not what you would think. Nope, it's a regular form-encoded post. There's no XML anywhere. Ah, I was right the first time. It's been about 2 weeks since I was at the HTTP level with my

Re: [rt-users] REST add/update a user

,data) # edit a user. For a full field list see /opt/rt/bin/rt edit -t user 1 data = login + content=id: user/toml\nDisabled: 1\nPassword: newpass\n resp, data = http.post('/REST/1.0/user/toml/edit',data,headers) rest_dump(resp,data) -- -- Tom Lahti BIT Statement

Re: [rt-users] REST add/update a user

, you'd use the object id user/new. The rest of the form would be like: id: user/new Name: Some Name EmailAddress: s...@name.com Organization: Some Corp Password: blahblah Comments: This is a comment. and so on. -- -- Tom Lahti BIT Statement LLC (425)251

Re: [rt-users] REST add/update a user

want to code to XML for some reason. But if you are coding in perl, just use RT::Client::REST from CPAN. If you are coding in ruby, wait a week or two and I'll be open sourcing a gem. If you are coding in something else -- write your own. ;) -- -- Tom Lahti

Re: [rt-users] REST add/update a user

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Ticket taken twice

. Doesn't the shredder make a SQL dump? You could shred it, edit the SQL dump, and then reload it to the db. Just an idea. Also note that Mr. Vincent said not to use the patch as its broken (in case you missed that mail). -- -- Tom Lahti BIT Statement LLC (425)251

Re: [rt-users] REST interface attachment weirdness

) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RT 3.8 and FastCGI out of memory via http but not https *SOLVED*

Changing the a_sessions table from longtext to longblob fixed it. Shouldn't the upgrade scripts for rt-setup-database --action upgrade take care of this? Seems weird that it doesn't. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

[rt-users] REST interface attachment weirdness

for when we upgrade. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] REST interface attachment weirdness

Tom Lahti wrote: In the REST interface, if you make a request like: I may have stumbled into a different problem here. I recently (well, 2 weeks ago) upgraded from 3.8.0 to 3.8.2 and now all non-text attachments do not open properly. I created a new test ticket with a new attachment

Re: [rt-users] REST interface attachment weirdness

Bat[tm] now. Now the question is, did that fix my REST interface weirdness as well.. probably. It's late so I'll work on that tomorrow. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT 3.8 mangles html attachment

, if you want to convert from UTF-16, you have to specify it as the from code. As far as I know. But it does work if you do. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT 3.8 mangles html attachment

Todd and I got further into it. We're using Encode::Guess, which should handle this. Todd had some promising places to dig for a bug. Curious: does Encode::Guess handle UTF-16(LE|BE) without a byte order mark? That would be ... fascinating. -- -- Tom Lahti

Re: [rt-users] Display tiff-attachments

in the first place. -- Tom Lahti BIT Statement LLC http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] WebService for RT?

be questioned. I suppose its likely that if you are using, say, classic ASP, that XML-RPC access to RT::Client::REST might be a far shade easier to code than re-writing RT::Client::REST in ASP. If I can get permission to open source my ruby class, I will. -- Tom

Re: [rt-users] Severe performance problems suddenly in RT 3.8.2

, nuke the back-end InnoDB files and reload from dump. But that's just me. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http

Re: [rt-users] Attachments table constantly fragmenting

only be if RT does large ranges on primary keys or full table scans (naughty!). Otherwise, I'd ignore it. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

[rt-users] ruby - REST

into this? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] ruby - REST

Tom Lahti wrote: I am working on some code in ruby that accesses the REST interface. I've re-written the whole thing using the rest_client ruby gem, and essentially the same results, but I get more info out of what's going on: # ./resttest2.rb - Request headers {User-Agent

Re: [rt-users] ruby - REST

area named content and then requiring formatting within that one field. Why not have the REST interface have discrete fields? Coding to it would be certainly be cleaner. Maybe for /REST/2.0/ ? :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117

<    1   2