installation:
[...]
Finally, clear the Mason cache dir:
rm -fr /opt/rt4/var/mason_data/obj
You may then start your web server again.
- Alex
[1] http://bestpractical.com/docs/rt/latest/README
noted,
there are several queries run multiple times), I expect you will find
this to be a frustrating game of whack-a-mole. If at all possible,
altering your network topology to remove the latency is most probably a
more straightforward way to have a performant RT instance.
- Alex
modes that I'm familiar with in RT. You may wish to
try simplifying your database configuration (temporarily install Pg on
one of the front-ends) to see if that resolves any of the problems.
- Alex
any extensions or customizations installed? Are there any
errors in your error logs?
- Alex
suspicious.
- Alex
/opt/rt4/lib/
- Alex
Versions of RT between 4.2.0 and 4.2.2 (inclusive) are vulnerable to a
denial-of-service attack via the email gateway; any installation which
accepts mail from untrusted sources is vulnerable, regardless of the
permissions configuration inside RT. This vulnerability is assigned
CVE-2014-1474.
On Wed, 2014-01-22 at 08:33 -0800, andriuss wrote:
Glad to hear that. Waiting for the fix.
Please see the just-announced CVE-2014-1474, and
http://download.bestpractical.com/mirror/Email-Address-List-0.03.tar.gz
which resolves the issue.
- Alex
)
but well...
It is absolutely an important bug -- RT should not lose incoming email.
If you can replicate it, please submit the replication strategy as a bug
to rt-b...@bestpractical.com
- Alex
, in general, are being problematic.
- Alex
of memory.
Is this a known issue? Anyone have any thoughts on what I can do to
try to solve this problem?
This is the first I've heard of it. Does it occur for any ticket merge?
Can you replicate it in a clean RT 4.2.2?
- Alex
. It
also picks up many properties of the original ticket, including custom
fields[1]. Select-multiple CFs failed to get transferred correctly;
that is what the release note refers to.
- Alex
[1] It also copies over Time Worked, which is often considered a bug.
For backwards-compatibility
to get from mail sender, he was using Microsoft Outlook Web
App.
Interesting.
- Alex
client, for instance, rightly
refuses to parse it at all, and leaves it as =?UTF-8?B??= when
displaying, and indeed when attempting to reply to such a message.
I am still morbidly curious to hear what software created that header.
- Alex
[1] http://tools.ietf.org/html/rfc822#section-3.1.2
[2
header is definitely against the RFC. See the first
point on http://tools.ietf.org/html/rfc2047#page-8 . What mail client?
- Alex
RT 4.0.19 -- 2014-01-13
---
We are pleased to announce RT 4.0.19 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.19.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.19.tar.gz.sig
SHA1 sums
ce7bae429ed56603fef9e7a46d976d1ea9ed1e14
RT 4.2.2 -- 2014-01-13
--
We are pleased to announce that RT 4.2.2 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.2.2.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.2.2.tar.gz.asc
SHA1 sums
72faa454a02240cf21a94633b880e2158325efa1
fails right at the beginning with
DBD::Pg::st execute failed: ERROR: relation users does not exist
LINE 1: SELECT * FROM Users WHERE LOWER(Name) = LOWER($1)
http://docs.bestpractical.com/rt-importer#CLONED_DATA
- Alex
.
- Alex
discounted pricing on our upgrade packages and
support plans; for more details, contact sa...@bestpractical.com
- Alex
___
rt-announce mailing list
rt-annou...@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
On Mon, 2014-01-06 at 11:42 -0500, Kevin Falcone wrote:
Alternatively, wait for RT 4.2.2rc1 (announced on rt-devel) and test
once available.
RT 4.2.2rc1 is now available for testing, and resolves this issue:
http://bestpractical.com/release-notes/rt/4.2.2rc1
- Alex
being gleaned from accidental reading by someone who can read
the file, you can simply rot13 it:
my $rot13 = sub {
my $s = shift; $s =~ tr/A-Za-z/N-ZA-Mn-za-m/; $s
};
Set( $DatabasePassword, $rot13-(cnffjbeq) );
- Alex
that mail is always sent out, even if it lacks a text/plain part
due to failure of the HTML-text conversion.
- Alex
On Sun, 2013-12-29 at 21:48 +0100, Nick Price wrote:
ScriptAlias /rt /opt/rt4/sbin/rt-server.fcgi
You are missing:
1. A trailing slash on rt-server.fcgi/
2. The FastCgiServer directive.
Please give http://docs.bestpractical.com/web_deployment a complete
read.
- Alex
On Thu, 2014-01-02 at 13:56 -0700, Jesse Griffin wrote:
I think this error is related to the HTML - plain text bug in 4.2.1, but I'm
hoping to find a pointer to a patch (or git commit) so that I can fix my
setup.
https://github.com/bestpractical/rt/commit/8807f0d0.patch
- Alex
Starts was not set; this
is no longer true in RT 4.2. Unfortunately, as this was an
almost-unintended change, there is currently no way to search for
tickets which have no Starts date set. I've pushed a branch for 4.2.2
which will resolve this; the ticketsql syntax will be 'Starts IS NULL'
- Alex
.
After the upgrade of the OS this is happening.
Likely due to too recent a version of the Encode module. RT 4.0.18
inclues a fix.
- Alex
' didn't check the dependencies that that deployment adds.
- Alex
On Tue, 2013-12-17 at 17:28 -0500, Alex Vandiver wrote:
This lies firmly in the domain of having to debug MySQL and the SphinxSE
plugin, and not in debugging RT itself. From recent testing locally,
using 127.0.0.1 instead of localhost works acceptably.
I have confirmed that this is a bug
I'm assuming that the current 3.0 version of RTIR isn't compatible with RT
4.2.x at the moment. When can we expect to see a release of RTIR compatible
with the currently version of RT?
Thanks.
I'm assuming that the current 3.0 version of RTIR isn't compatible with RT
4.2.x at the moment. When can we expect to see a release of RTIR compatible
with the currently version of RT?
Thanks.
I'm assuming that the current 3.0 version of RTIR isn't compatible with RT
4.2.x at the moment. When can we expect to see a release of RTIR compatible
with the currently version of RT?
Thanks.
sphinx://127.0.0.1:3312/rt as the URL of the Sphinx
server.
- Alex
On Sat, 2013-12-14 at 18:43 -0500, supp...@pureview.com wrote:
Could I still install with rt Oracle user in place already. If that is
true what would be the new configuration file? What options should I
omit...!
sbin/rt-setup-database --action init --skip-create
- Alex
of the activity when you believe the system is not in use.
It may be enlightening to examine the generated WAL logs using
http://www.postgresql.org/docs/current/static/pgxlogdump.html
- Alex
the recommended set of steps to upgrade, yes. Though it was
written for 3.8 - 4.0, you may find
http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html helpful.
- Alex
add a newline.
- Alex
.
We'll add an UPGRADING note.
- Alex
On Tue, 2013-12-03 at 10:38 +0100, Matthias Peplow wrote:
same result with Safari 7.0 and Chrome 31.0.1650.57
I can't reproduce with either. You'll need to examine the javascript
logs (probably easier in chrome) to see what's happening.
- Alex
On Tue, 2013-12-03 at 12:35 +, Chris Davies wrote:
On 02/12/13 17:11, Alex Vandiver wrote:
Feel free to file a pull request on github[1], and we'll take a look.
- Alex
[1] https://github.com/bestpractical/rt-authen-externalauth/
You've lost me already.
If you can send a unified
the transitions:
http://docs.bestpractical.com/RT_Config#Transitions-between-statuses-and-UI-actions
- Alex
of Admin → Tools → System
Configuration.
- Alex
if it resolves your problem.
- Alex
upgrade-database' output itself.
- Alex
, 'always‘);
How can we get the delayed ticket history working as intended?
What browser? Was there anything of note in your logfiles from that
time?
- Alex
. If you run 'DROP INDEX CachedGroupMembers3' the upgrade steps
should run correctly.
- Alex
a screenshot -- as .jpg and not overly large, soas to be
polite to folks' inboxes. Do you have any local customizations or
extensions installed? Is there anything of note in RT's logs?
- Alex
/rt-validator has a --links-only which, in conjunction with
--resolve, will fix links after an Organization change.
- Alex
On Mon, 2013-12-02 at 14:54 +0100, Matthias Peplow wrote:
after upgrading from 4.016 to 4.2 I cannot select Scrips anymore via
Admin-Scrips-Select.
Please try the following patch, which should be in 4.2.2:
https://github.com/bestpractical/rt/commit/d9c1d3a.patch
- Alex
::Authen::ExternalAuth but heard nothing back.
Feel free to file a pull request on github[1], and we'll take a look.
- Alex
[1] https://github.com/bestpractical/rt-authen-externalauth/
On Sun, 2013-12-01 at 23:38 -0800, andkulb wrote:
Is it possible to make a RSS feed from articles like with the tickets?
Not currently; patches accepted.
- Alex
://github.com/bestpractical/rt/commit/8807f0d.patch
How are your staff generating the problematic HTML, out of curiosity?
Is the CKeditor generating that, or are you pasting in from Word or some
other source?
- Alex
On Tue, 2013-12-03 at 09:34 +1100, Andrew Chung wrote:
I've got a couple of users who are having problems with using the
enter/return key when using RT 4.2.1 with Safari.
Using the return key in what context?
- Alex
On Thu, 2013-11-28 at 08:45 -0800, Chris Black wrote:
It seems like it's failing on PLACK:
arning: Prerequisite 'Plack = 0.992' for 'KAZUHO/Starlet-0.21.tar.gz'
failed
You've shown the error for Starlet, which depends on Plack. Please show
the output of 'cpan install Plack'
- Alex
this by running 'cpan install
File::ShareDir::Install' before running 'make fixdeps'
- Alex
is the dependency that failed to install. Show the logs from
attempting to install that.
- Alex
for the weekend.
Please keep replies on-list, so others can benefit from what you
discover. Glad to hear that fixed things.
- Alex
attempts to inspect the database's list of existent
columns to determine which columns are available to GROUP BY.
- Alex
its AUTO_INCREMENT if you insert
with an explicit id, but neither Oracle nor Pg adjust their sequences.
- Alex
/JSON.pm line 154.
Show the output of:
perl -MJSON -MModule::Versions::Report -e1
- Alex
On Fri, 2013-11-22 at 17:22 +0100, Dr. Dirk Pape wrote:
Hi Alex,
$ perl -MJSON -MModule::Versions::Report -e1
[snip]
I can't replicate your failure with the same versions. Does the
following error for you?
perl -MJSON -wle 'print JSON::to_json({foo=JSON::true})'
- Alex
your existing Asset Tracker assets.
- Alex
, braino on my part:
$self-TicketObj-Requestors-UserMembersObj-First;
- Alex
page, which
doesn't support bulk update of Date custom fields. Neither 4.0 nor
4.2 do. The severity of the error should likely be decreased, however.
- Alex
On Thu, 2013-11-21 at 15:20 -0800, Jay Christopherson wrote:
I just installed a new instance of RT (4.2.1). I've been using RT for
quite a long time now, through a lot of different versions, but this
is a new issue for me.
Is there anything of note in the mysql logs?
- Alex
requestor:
# This will set $Actor to a user object
my $Actor = $self-TicketObj-Requestors-First;
# Stop if no requestors
return unless $Actor;
You can then call -Name or -id on $Actor as you please.
- Alex
, and
RT_SiteConfig.pm ? Is this under SELinux, or anything else that might
muck about with sockets?
- Alex
: Table 'ObjectScrips' already exists
at /tmp/rt-4.2.0/sbin/../lib/RT/Handle.pm line 526.
Have you tried to upgrade this RT instance previously? What extensions
are installed, or have been at some point?
- Alex
'
- Alex
to make sure I’m not setting myself up for
buggy behaviour in the future.
That magic date is the UNIX epoch, and will not change.
- Alex
On Wed, 2013-11-20 at 14:34 -0500, Adam Hutchins wrote:
Did you attempt the 4.0 - 4.2 upgrade at some earlier point?
Not that I'm aware of.
That's extremely odd. Can you show the output of:
mysqldump -u root rt4 -p --no-data
- Alex
ObjectScrips'
...should suffice to remove the extraneous table, and allow 'make
upgrade-database' to complete.
- Alex
and creation date/time.Ultimately i hope to build a monthly dashboard that can easily report this.Many thanks for your help.Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke
in
this area, 4.2.1 with IE 8 does not evidence any in the Dashboard pages
that I can find.
- Alex
and propose a
patch.
- Alex
Hello,Please can somebody help me to understand in laymans terms what changed in 4.2 vis TimeTaken TimeWorked fields.Is it now enough for me to only query TImeWorked to get an accurate view of time?Many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0
/28a7109e4cdfbe439f9562b7d58430f626e17a87.patch
a test to see if it resolves your issue.
- Alex
/2013/01/the-magic-of-jquery-source-map.html
- Alex
RT 4.2.1 -- 2013-11-13
--
We're pleased to announce that RT 4.2.1 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.2.1.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.2.1.tar.gz.asc
SHA1 sums
08bd8e4d28c065030aac7b33c0a15a789a6e11f9
in the other two commits on that
branch, which deal with Mandatory validation.
https://github.com/bestpractical/rt/compare/4.2/date-cf-validation
- Alex
to render a very large
drop-down. This is irrespective of the value of $AutocompleteOwners.
How many potential owners exist in this queue?
- Alex
the scrip before we will be able to hazard any
guesses.
- Alex
that happens is the new owner gives the
ownership back to the original owner. I can't seem to figure out why.
Look at your logs; I suspect you have a second scrip which is firing to
give it back.
- Alex
::Transaction') ; (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1292)
To be useful, we'd unfortunately need to know the full stack trace. The
full stack trace is shown in the UI in the Admin → Tools → SQL Queries
page if StatementLog is enabled.
- Alex
is to install a local MTA, which can be configured
to relay the mail to the original SMTP host. This provides a durable
mail spool in case the remote SMTP server is inaccessible. The local
MTA does not need to be configured to accept mail locally if that is not
how you wish RT to operate.
- Alex
On Thu, 2013-10-31 at 16:47 -0400, Tod Detre wrote:
Sorry, here is the trace: [snip]
Thanks -- this enabled me to track down the regression. A fix which
does not require the additional index is under review as
https://github.com/bestpractical/rt/commit/61a2dea
- Alex
On Wed, 2013-10-30 at 12:20 -0700, Kevin Falcone wrote:
These warnings are almost certainly a culprit.
Can you show your CustomFields definitions?
SHOW CREATE TABLE CustomFields;
SHOW INDEXES FROM CustomFields;
- Alex
On Wed, 2013-10-30 at 19:30 +, Wright, Cory (CDC/OID/NCEZID) (CTR)
wrote:
sql_mode = [...],ONLY_FULL_GROUP_BY
That would be your problem. RT doesn't support running with that option
enabled.
- Alex
On Mon, 2013-10-28 at 12:58 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
Thanks Alex -- what's attached is me logging in and performing one
correspond in which I expect an email. Hostnames/IPs/db names have
been anonymized.
Your logs are chock full of SQL statement execution errors, which
for the sole purpose of emailing out, but doesn’t work.
Increase RT's logging level to 'debug', and show the logs from an update
you would expect to send mail.
- Alex
= '...')
AND (main.ObjectId = '...') AND (main.ObjectType = '...');
...replacing the '...'s with real values? Also, the output of:
SHOW INDEXES FROM ObjectCustomFieldValues;
- Alex
On Fri, 2013-10-25 at 20:38 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
Thanks for the tip Alex -- this is what I tried at first and there were
no suspicious messages which made me think that somehow I have a flag
turned off or something else.
Please keep your replies on-list
, and if thus it is likely to be a call
path which others will encounter this problem with. This will effect if
and how we fix this for others in 4.2.1
- Alex
On Thu, 2013-10-24 at 15:59 -0400, John Apodaca wrote:
Are the Perl modules required for SSL now included by default?
Yes.
- Alex
in a short period of time, the history
will load quickly (probably cached somewhere).
[snip]
The ticket table is ~30,000 records, the transactions table is
~3,800,000, and the users table is ~280,000.
What database backend, and what version thereof?
- Alex
://dev.mysql.com/doc/refman/5.5/en/server-system-variables.html#sysvar_slow_query_log
Providing `SHOW INDEXES FROM Transactions` and `SHOW INDEXES FROM
Attachments` may also be useful.
- Alex
layers in that area. I'd
double-check your slow query log threshold and relevant settings.
Another interesting point, the mobile site does not seem to have the
same problem.
Do you have any local customizations?
- Alex
?
That is exceedingly odd. Was this an upgrade? If so, from what
version? Are you using custom lifecycles at all?
- Alex
be calling -Name on $queue, not on $qLoad.
$qLoad is just a success/failure return value -- $queue is the object
that has now been loaded.
- Alex
We're pleased to announce that RT 4.0.18 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.18.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.18.tar.gz.sig
SHA1 sums
c023227267b6fdfc4514b233d53e1b1bc31b51a1 rt-4.0.18.tar.gz
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