Re: [rt-users] remote sql server w/ ssl RT make upgrade-database problem

I had the same problem. As I find out the update-database task was trying to connect to the DB using root user, which I don't have access to instead of my RT database user. The upgrade-database was asking for password, but it did not asked for a user which should be used. So made a change in /sbin

[rt-users] Different template according to requestor email address

Hello, There are tickets coming from internal users (@interal.aa) and from external users (@gmail.com, @yahoo.com, etc). I want to send different king of template according to requestor address. Subject: {$Ticket->Subject} Content-Type: text/html { if($Ticket->RequestorAddresses =~ /@intern

[rt-users] Calculate values in charts by percent

Hello, How can I add my own functions to this fields set, to be more specific, calculate by percent? Regards -- View this message in context: http://requesttracker.8502.n7.nabble.com/Calculate-values-in-charts-by-percent-tp57497

[rt-users] Custom ticket update page not submiting values

Hello, I'm trying to do a ticket feedback page in SelfService, for user to evaluate the response to the ticket. I took a Update.html code from SelfService/ and changed it to display only the fields that I need. But after clicking the submit button, values of the customfield does not change, I get

[rt-users] No __TimeLeft__ value in search result

Hello, I set my custom search format in RT_SiteConfig like this: This is the time values for the ticket: Created:Tue Feb 18 13:28:25 2014 Starts: Tue Feb 18 13:28:25 2014 Started:Tue Feb 18 13:28:25 2014 Last Contact: Tue Feb 18 13:30:25 2014 Due:Wed Feb 19 00:00:00

[rt-users] RT 4.2.1 RSS feed of articles

Hello, Is it possible to make a RSS feed from articles like with the tickets? -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-2-1-RSS-feed-of-articles-tp55950.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Update all tickets of queue

Hello, Is it posible with the help of scrip to do such thing: My Queue has a custom field and when you create a ticket in that queue, the ticket custom field is set by the value of queue custom field value. How can I change all queue tickets custom field value on Queue custom field value change

[rt-users] Get Queue CustomField value

Hello, I have a queue named AAA. Then there are a custum field for queues - SubUnit with values: a, b, c. Queue AAA has a value 'a' of SubUnit custom field. How can I extract that value? I want to use that value on scrip. -- View this message in context: http://requesttracker.8502.n7.nabble.

Re: [rt-users] Internal authentification only for REST API

Done that. But now REST doesn't require any password at all? Is it also possible to require RT internal auth in specific folder? Thanks in advance. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Internal-authentification-only-for-REST-API-tp55512p55535.html Sent from

[rt-users] Internal authentification only for REST API

Hello, I'm using externat auth source (shibboleth) for my RT installation, which redirect me to the login page, where I need to enter my username and password. While using the REST API, I store my user in RT database, so I could authenticate using database not the external source. But after succ

[rt-users] Language bar on RT meniu

Hello, Is it possible or maybe already done somewhere (can't find) to make a language button for user to change his RT language on demand? Regards -- View this message in context: http://requesttracker.8502.n7.nabble.com/Language-bar-on-RT-meniu-tp55510.html Sent from the Request Tracker - Us

[rt-users] Group chart by custom field of Queue

Hello, My queues in RT belong to some sort of departament (custom field). How can I get a chart, showing tickets by departament? What i find out, is that charts are made by ticked dependencies, but not the the dependencies of tickets queues. Thank you in advance. -- View this message in co