andys writes:
But now strangely the attachements arent sent to the ticket requester :S
although you can see the attachement (and download it) via the web
interface by looking at the call history. Is this the expected
functionality? :S
Ok I fixed this also now :P One of my collegues
PS these are the only error I can see in the logs:
RT: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1
(/usr/local/rt3/lib/RT/I18N.pm:436)
RT: CGI open of tmpfile: Permission denied
(/usr/local/rt3/bin/webmux.pl:127)
I dont know where tmpfile might be tho...
andys writes
Hi Matthew,
thanks for the mail. I have tried changing the home dir of www (and
checked this is actually the user that apache is running as) and set the
priveledges etc, restarted apache, logged out of and back into RT but I
still see exactly the same problem :S
thanks Andy.
Matthew
Hi,
Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach
files to replies etc to tickets. I also had the problem with versoin 3.6.6.
Apparently this was working previously, the only thing that I can think that
has changed is that we now use SSL (but Im not aware this
Hi,
Ok I resolved that issue, for some reason it wasnt using the temp dir of
the www user, even when I put a dir called tmp in there. But I had a read
through the CGI.pm file and found that after the home dir the first place it
tries is /usr/tmp which did exist but wasnt writeable by www,
