Re: [rt-users] Error on SetDue

hi, i don't know if it can help, but i don't use the -ISO on setDue. $self-TicketObj-SetDue($duedate); // when $duedate = 2009--11-23 00:00:00; maybe this can help, regards, On 23/11/2009 11:20, TONY JOHN - ERS, HCL Tech wrote: Hi, Please find below the Custom action clean up code for

Re: [rt-users] RSS and iCalendar Feeds? Bug?

hi, same for me. when i insert Ical link to thunderbird, nothing goes wrong. feed/ICS seems to be valid. but i can't see ticket. not ticket link i see on online calendar. does any one have calendar ICS/feeds work? any solution? i'm using RT 3.6.7. regards, Greg Evans wrote: Same thing here,

Re: [rt-users] how to disable fckeditor globally?

hi everyone, on my side, i installed a fresh 3.8.1 version of RT and i can not see anywhere fckeditor menu-bar, is there a documentation or something i miss about it? i even try to put Set($MessageBoxRichText, 1); but nothing change... i test my RT with firefox 3 on linux and IE6 on linux...

Re: [rt-users] how to enable fckeditor globally?

or html ... Stefan Hornburg (Racke) wrote: Remy Berrebi wrote: hi everyone, on my side, i installed a fresh 3.8.1 version of RT and i can not see anywhere fckeditor menu-bar, is there a documentation or something i miss about it? i even try to put Set($MessageBoxRichText, 1); but nothing

Re: [rt-users] how to enable fckeditor globally?

(Create a new ticket), onload = hide(document.getElementById('Ticket-Create-details')) and now i have the fckeditor visible (but reduced by default...) in case it can help, i have RT3.8.1 from YUM rpm for Fedora 10... Remy Berrebi wrote: well i can see this on my error console : Erreur

[rt-users] how to display actual ticket ID/Number in On create template?

hi, i'm using the Approval example on wiki and it's fine, but i want that approval user receive an email with direct URL of ticket created after approval request submission... and i don't find how to do it :-( here is my template : ===Create-Ticket: aproval Subject: Approval needed for :

[rt-users] approval needs

hi every one, i'm new on RT and i'm trying for my company to setup RT with approval mechanism... i'm actually using RT 3.8.1 i followed instruction here : http://wiki.bestpractical.com/view/ApprovalCreation when i create a ticket on queue 'request' a ticket is created on queue 'approval' ..

[rt-users] close ticket that is parent of a depend on (child) ticket?

hi again, as all new user, i have many question :) is it a way to close a ticket when the child ticket is closed and resolved? thnaks a lot, regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: