[rt-users] mailgate and RT-Authen-ExternalAuth

2009-12-22 Thread boxyzzy
How do I get mailgate to parse From: u...@address and pass user, instead of u...@address, to RT-Authen-ExternalAuth for LDAP authentication and automatic creation of user? Thanks, in advance, for your help, Mike ___

[rt-users] mailgate and RT-Authen-ExternalAuth

2009-12-21 Thread boxyzzy
How do I get mailgate to parse From: u...@address and pass user, instead of u...@address, to RT-Authen-ExternalAuth for LDAP authentication and automatic creation of user? Thanks, in advance, for your help, Mike ___

[rt-users] Login screen popping up after each request for a new screen when RT runs behind proxy server

2009-12-16 Thread boxyzzy
I made these changes to RT_SiteConfig.pm for proxy: Set($WebBaseURL , http://rt.doodah.edu;); Set($WebPath, http://portal.doodah.edu/rt;); Set($WebImagesURL , $WebPath . /NoAuth/images/); RT screens display as expected. However subject situation occurs.

Re: [rt-users] Login screen popping up after each request for a new screen when RT runs behind proxy server

2009-12-16 Thread boxyzzy
Disregarding the RTFM remark, I thought that this would be the way to implement RT behind a proxy, for I can see in the page source the HTML statements redirecting to the URL of the proxy. So, my question should be, What is the correct way to implement RT to run behind a proxy server? If

Re: [rt-users] Login screen popping up after each request for a new screen when RT runs behind proxy server

2009-12-16 Thread boxyzzy
Kevin, I apologize to you and others on the list for my crass comment. I misundersood. Indeed, I see that you were trying to help and that RT_Config.pm held the answer. Thanks for your help. -Mike On Wed, Dec 16, 2009 at 5:35 PM, boxy...@gmail.com wrote: Disregarding the RTFM remark, I

[rt-users] Acknowledgment Emails

2009-12-09 Thread boxyzzy
Is there a way to disable sending acknowledgment Emails when a user is automatically added when an Email request is received? I wish to quietly open up the use of RT internally to our sys admins for extended testing and learning before publicly announcing it. This can be accomplished by adding

[rt-users] RT::Authen::ExternalAuth processing question

2009-12-09 Thread boxyzzy
Scenario: public_LDAP - university LDAP server dept_LDAP   - departmental LDAP server I have RT::Authen::ExternalAuth configured to use dept_LDAP for authentication and public_LDAP for additional information via: Set($ExternalAuthPriority, [ 'dept_LDAP' ] ); Set($ExternalInfoPriority,[