Re: [rt-users] Adding quicksearch widget to SelfService view

-users] Adding quicksearch widget to SelfService view [faked-from][auto-ip] On Thu, Nov 15, 2012 at 04:56:13PM +0100, omaisz-takács dániel wrote: Hi all, i'm trying to add the quicksearch widget to the selfservice. Please offer some guidance. What i'm trying to do is: I had modified

Re: [rt-users] Adding quicksearch widget to SelfService view

Fixing the rights for the user solved it... Üdvözlettel: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of omaisz-takács dániel Sent: Friday, November 16, 2012 9:24 AM To: rt-users@lists.bestpractical.com

[rt-users] Adding quicksearch widget to SelfService view

Hi all, i'm trying to add the quicksearch widget to the selfservice. Please offer some guidance. What i'm trying to do is: I had modified MyRequest in the Selfservice/Elements in my local: System error error: could not find component for path '/Elements/QuickSearch' context: ...

[rt-users] SOS - RT 4.0.1 wont work after restarting the server from a power outage

Hi all, Our server got a crash from a power outage, after restarting our RT jumps to the /Install/index.html site, with only one message: Config file /opt/rt/etc/RT_SiteConfig.pm is locked I found out if I give write permission to the SiteConfig, it will go into the install procedure, but I

Re: [rt-users] Customize Ticket History

hi John, i do something like what you need in the ticket.css: just add visibility:hidden in the unnecessary div's css. Do mind that RT uses the same CSS for a couple of places (like the ticket's main tab uses the same as ticket history tab) so if you flush it, it'll be gone from both places. If

Re: [rt-users] View queue via the web w/o ticket creation ability

Hi Kevin, This account would be used by the regular staff to view the queue and see if their particular ticket has been worked on or view the other queue submission (IT transparency-YAY L). So this account would be the requestor of all these tickets? This is not much info about your RT usage

[rt-users] Mobile interface Questions

Hi all, There is a login in /m/ but i only get redirected to the mobile IF after loging in on the normal IF.. is this on purpose, or my RT is missconfigured somewhere? Also, there is no mobile selfservice right? Would this be possible by adding a branching logic to /m/index.html to use not

Re: [rt-users] New RT Installation and corrupted RT Graphics??

HI, apache2 uses by default www-data group (as far as i know, by default) my maison_data/obj is: owned by www-data (www-data) has readwrite Group: www-data has readwrite others: none so it would be a chmod -R 660 /maison_data/obj and a chown -R www-data:www-data /maison_data/obj Hope this

Re: [rt-users] RT3-RT4 GUI menu missing after upgrade?

Hi all! Please help me: i upgraded our test rig to 4.0.1 from 3.8.7, the GUI looks as on the attached pic: (menu is not working,etc). Also my config looks like the old config (template config missing, old rights setting system, etc.) What had i missed? Thank you all, Regards,

Re: [rt-users] RT3-RT4 GUI menu missing after upgrade?

Update: I managed to find out that in my /local/html something got stuck in there.. after renameing i now have to no gui, but no menu at all... picture: http://tinypic.com/r/a4o3eq/7 All help is welcome... Thanks, Daniel 2011 Training: