Hello,
full scenario is like this:
new email arrive, new ticket is about to be created.
I want to check check "TO", or "CC" email header addresses against some
special list of mail addresses.
If match is found, i need to store the address in CF.
I'd like to do the CF value assignment in mail p
We have several queues for our departments (helpdesk, development,
specialists, marketing with e-mail helpd...@company.com,
developm...@company.com, etc.). Every queue has its own e-mail address.
>From time to time we need to change From field in header of e-mail when
sending e-mails from RT from
I'v got a mailgate plugin in which i am trying to set value to Ticket
CustomField.
I'm using this method:
my ($st,$msg) = $args{Ticket}->AddCustomFieldValue( Field => $CFObj->id,
Value => $id, RecordTransaction => 1 );
However this always fail with error message:
Failed to save CF value: 100 as
Few weeks ago I had exactly same issue during upgrade from 3.8.13 to
4.0.10.
Because I didn't find root cause of this issue I had to install PG 9.1
temporarily (on other virtual machine) then import DB from PG 9.2.x,
upgrade and then export back to 9.2.x.
Best regards,
Pavel
Pavel Šidlo
--
One user complained about broken "Rows per page" in "Bookmarken Tickets".
After some searching I found this commit in html/Elements/ShowSearch:
https://github.com/bestpractical/rt/commit/00257eac62dd4955934d7350e5a3395e57e0069c#html/Elements/ShowSearch
It contains hardcoded limit for Bookmarked
kages and installed CPAN modules to satisfy
RT requierements.
Finally I excluded all Perl packages from Yum updating (excludepks=perl*
...).
Hope I will help.
Regards,
Pavel Sidlo
Senior IT administrator
Top Digital Group s.r.o.
Podebradova 2017/61
702 00 Ostrava
mobil: +420 775 802 7
Hi Thomas,
applying patch solved the problem.
Thank you a lot for your help.
Best regards,
Pavel Sidlo
e-mail: pavel.si...@topdigital.cz
Dne 3.4.2012 16:51, Thomas Sibley napsal(a):
On 04/01/2012 02:46 PM, Pavel Šidlo wrote:
I have problem with diacritic (accent) encoding (non English
displays all characters correctly. I also checked browsers encoding and
it selects UTF8 correctly with charset autodetection or forced to UTF8.
Regards,
Pavel Sidlo
e-mail: pavel.si...@topdigital.cz
Dne 1.4.2012 22:12, Stephen J Alexander napsal(a):
Hi Pavel,
I don't know if this is helpful o
