Jesse Vincent wrote:
Scott, you don't tell us what version of RT you're working with...
Gah, I'm sorry... have had a few too many late nights.
I'm running 3.8.1.
-scott
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I'm having trouble saving a search ordered by custom field. I have to
manually change the URL to fix the order, since the GET param is not set
in a form field on the page. After I do that, I get sent to the advanced
edit query page. I click Show Results and see the tickets in the
correct
scott smith wrote:
I'm having trouble saving a search ordered by custom field. I have to
manually change the URL to fix the order, since the GET param is not set
FWIW, I saved the html, put it in docroot/Search/Build2.html and
modified the selected order by field. I was then able to save
Monti gmail wrote:
Hi,
I added a new custom field named Severiy with Type Select one value
and Validatione = Mandatory.
I want SelfService ticktes to be filled with the mandatory new custom
filed but it is not the case.
New ticket could be open without providing a value for my new
Helmuth Ramirez wrote:
Thanks Jerrad,
I think I either don’t have it or I’m doing something wrong. Here is a
screenshot of my Links tab
You need to install graphviz
-scott
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Helmuth Ramirez wrote:
Hi Scott,
I installed graphviz...but now I don't know what to do :(. I tried
searching the wiki and the archives but couldn't find anything on how to
configure.
You should be able to just do another `make install' and start using it,
assuming you have fulfilled
Helmuth Ramirez wrote:
ok, I ran the testdeps, everything was found. I then did a `make
install'. I received the friendly `Congratulations. RT is now
installed.' message. I restarted web server, still no option for graph.
Hmm, have you tried clearing the object cache and logging out back
Hi, I created a queue and later renamed it before any tickets were
created in it. Now when any tickets *are* created in it, the old queue
name is displayed in the edit page. Displaying the ticket shows the
correct queue name. Searches display the correct queue name. It seems to
be only the
Kenneth Crocker wrote:
Scott,
Queues are keyed by ID number, not name. The name field is merely a
reference or related field. When a ticket points to a queue, it points
to the id number and in your instance, that never changed. Searches,
Yeah, I thought as much
however, may have
Is it possible to disable the WYSIWYG editor for everyone? I've grepped
and googled, but haven't found anything that I can put in RT_SiteConfig.pm.
-scott
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Community help:
Shawn M Moore wrote:
I'm pretty sure you want:
Set($MessageBoxRichText, 0);
Great, thanks! Not sure how I missed that one after spending ~5-10
minutes looking around /blush
-scott
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John Arends wrote:
There is one person here who feels very strongly about the RPM based
approach (not me) but I do agree that RT doesn't really get rebuilt very
often. Since we actually run it in a VM on top of ESX, I almost feel
like the kickstart isn't as necessary as I can make copies of
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