Monti gmail wrote: > Hi, > > I added a new custom field named "Severiy" with Type "Select one value" > and Validatione = Mandatory. > I want SelfService ticktes to be filled with the mandatory new custom > filed but it is not the case. > New ticket could be open without providing a value for my new custom field. > > is there a way to force mandatory filed in ticket creation?
You have to give "AssignCustomFields" perms to the group for the queue(s) in which they create tickets. That should do it. -scott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
