Re: [rt-users] Missing Cc and AdminCc ticket metadata

2008-09-26 Thread web master
also set Set($NotifyActor, 1); So what can be wrong? Cheers 2008/9/25 Kenneth Crocker [EMAIL PROTECTED]: web master, What behavior? All you have mentioned is the Cc and AdminCc field being empty in a ticket. I don't understand what it is you were trying to do that didn't work. Were

[rt-users] Missing Cc and AdminCc ticket metadata

2008-09-25 Thread web master
Hi All I have followed http://wiki.bestpractical.com/view/Rights to set up my RT support queue. I noticed that when viewing ticket metadata from web interface the People section has fields AdminCCs and CCs empty. As from manual, I added a group of people as AdminCCs. I also added one user as

Re: [rt-users] editing style, missing main-squished.css

2008-09-16 Thread web master
Ok, did some trial changes and tested with wget --page-requisites myloginpage_rt_site Problem is that when I modify a .css, say layout.css, main-squished.css I get from server is the same as before? Do I have to do other things apart from modifying .css files in order for RT to see my changes?

[rt-users] editing style, missing main-squished.css

2008-09-13 Thread web master
Hi I would like to edit the web ui. In the html source there is link rel=stylesheet href=/NoAuth/css/web2/main-squished.css type=text/css media=all / However I cannot find main-squished.css. I suppose it has to be created by dhandler using CSS::Squish, and I have Squish version 0.07 installed

[rt-users] login page logo css issue

2008-09-06 Thread web master
Hi All I am having a problem with web login interface. I wanted to change the logo and followed instruction in another thread, i.e. in SiteConfig # $WebImagesURL points to the base URL where RT can find its images. Set($WebImagesURL , $WebPath . /NoAuth/images/); # $LogoURL points to the URL of

[rt-users] Upgrading to 3.8.0: schema.mysql, column_info selection problem

2008-07-16 Thread web master
Hi there I am having schema.mysql-4.0-4.1.pl problems upgrading to version 3.8.0 from 3.6.6. make upgrade worked well. As in point 4) of UPGRADING.mysql [EMAIL PROTECTED] etc/upgrade/schema.mysql-4.0-4.1.pl sql.queries but usage: etc/upgrade/schema.mysql-4.0-4.1.pl db_name db_user

[rt-users] RT installation problem - PLEASE help me

2007-06-06 Thread web master
My system: CentOS release 4.4 (Final) Apache/2.2.3 (Unix) mod_ssl/2.2.3 OpenSSL/0.9.7a PHP/5.2.3 mod_perl/2.0.3 Perl/v5.8.5 apache config: Alias /rt /opt/rt3/share/html PerlModule Apache2::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html