: [rt-users] Action::EscalatePriority messing up my ticket
history
Hi everyone,
I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg (Status='new' OR Status='open' OR Status = 'stalled')
-- action RT::Action::EscalatePriority
: Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Bernd Kuhlen
-WetterOnline-
Gesendet: Donnerstag, 9. Oktober 2008 11:21
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Action::EscalatePriority messing up my ticket
:[EMAIL PROTECTED] On Behalf Of Bernd
Kuhlen -WetterOnline-
Sent: 09 October 2008 10:21
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Action::EscalatePriority messing up my ticket
history
Hi everyone,
I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT
-users@lists.bestpractical.com
Cc: Bernd Kuhlen -WetterOnline-
Subject: Re: [rt-users] Action::EscalatePriority messing up my
ticket history
Dear Alex, Dear List,
thanks for your quick response. I should add that I'm using
RT-3.8.1 on FreeBSD6.3/amd64 (which I forgot in my first mail).
I did
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bernd
Kuhlen -WetterOnline-
Sent: 09 October 2008 14:10
To: Bernd Kuhlen -WetterOnline-; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Action::EscalatePriority messing up my ticket
history
Hi Alex,
I think I
Hi everyone,
I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg (Status='new' OR Status='open' OR Status = 'stalled') --
action RT::Action::EscalatePriority /dev/null 2/dev/null
and it's working fine. But I don't want it to
