[rt-users] Add a Cc via email to a ticket after the ticket has been created

Hi I'm using RT 3.4 and in this version the problem described in object is present: If someone create a ticket first and then in another email sent after tries to include some other one in Cc , this latest contact isn't automatically inserted in the Cc list and so doesn't receive further mail

Re: [rt-users] Add a Cc via email to a ticket after the ticket has been created

Have you checked the ParseNewMessageForTicketCcs directive in RT_Siteconfig.pm Mathew Ringo Mandingo wrote: Hi I'm using RT 3.4 and in this version the problem described in object is present: If someone create a ticket first and then in another email sent after tries to include some other