Your custom fields are not in the list because they are applied to specific
queues. You either have to limit search by queue or use Jim's trick.
On Sat, May 18, 2013 at 8:21 PM, Shane Vedvik sh...@markentsolutions.comwrote:
Hi,
My instance of RT has a custom field called Org that contains a
...@lists.bestpractical.com] On Behalf Of Shane Vedvik
Sent: Saturday, May 18, 2013 12:21 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Adding custom field to RT at a glance's 10 highest priority
tickets I own section
Hi,
My instance of RT has a custom field called Org that contains
Hi,
My instance of RT has a custom field called Org that contains a unique
organization id for the customer the ticket is for. I would like to be able to
add this field to the RT at a glance page in the 10 highest priority tickets I
own section as well as the 10 newest unowned tickets
