Hi Brian,
You can see on your headers that rt added an RT-DetectedAutoGenerated
header, but still accepted it... So I'd look at that other code.
I've been looking to find the code that is responsible for this but can't find
it.
Can you please point out the modules that are responsible for
On Mon, 2010-02-22 at 06:39 +, n.chrysandr...@albourne.com wrote:
Hi all,
I need some feedback on this before I push any changes out to our live system.
I need to fix this relatively soon as I have 10-12 tickets created from auto
replies every day.
I would appreciate any thoughts as
Hi Lem,
Thanks for the reply.
The headers of the auto reply emails that pass through to RT are as below
-
Received: XXX
Received: YYY
Received: ZZZ
MIME-Version: 1.0
Subject: Re: SOME TITLE
In-Reply-To: 78e4706e7c8637f1c0db00ad40035...@mydomain.com
Date: Wed, 17
I am not near a pc at the moment to check on this again, but I recall when I
had looked at this same issue, I found that where CheckForAutoGenerated was
called from was not always reacting how you'd expect. We ended up
pre-filtering auto gen email in postfix... just had to be careful not to
Hi all,
I need some feedback on this before I push any changes out to our live system.
I need to fix this relatively soon as I have 10-12 tickets created from auto
replies every day.
I would appreciate any thoughts as it would be very helpful for me.
Thanks again
Nik
- n chrysandreas
Hi all,
We have an application that generates messages and sends them to our users.
Our mail system is configures so that anyone that replies to these emails, a
ticket is created in one of our queues.
My problem is that auto replies (ie. out of office messages) are creating
tickets.
I've found
