Hi,
we are using the current version 0.03 of
http://search.cpan.org/~ruz/RT-Extension-SLA/
in a productive environment - works great - very
good work.
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
The logfile tells me
Hi,
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
Try to use TransactionBatch stage for the SLA scrip that sets default value.
no, this does not work either.
regards
Danny
On Mon, May 30, 2011 at 9:33 PM, Daniel Schwager
daniel.schwa...@dtnet.de wrote:
Hi,
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
Try to use TransactionBatch stage for the SLA scrip that sets default value.
Is it possible that you have several custom fields named SLA? Check database.
SELECT * FROM `CustomFields` WHERE `Name` LIKE 'SLA' LIMIT 0 , 30
-- 1 record found
No, only one SLA CF-field.
Danny
