Re: [rt-users] Custom Scrip that sometimes emails?

2012-01-16 Thread Steve Anderson
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Hascall Sent: 16 January 2012 03:36 To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Scrip that sometimes emails? I have a custom scrip that does quite a lot of parsing of the content of an incoming email during

Re: [rt-users] Custom Scrip that sometimes emails?

2012-01-16 Thread Ruslan Zakirov
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote: I have a custom scrip that does quite a lot of parsing of the content of an incoming email during ticket creation. Now I've been asked that under certain circumstances, determined by what it finds/doesn't find in the email,

Re: [rt-users] Custom Scrip that sometimes emails?

2012-01-16 Thread John Hascall
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote: I have a custom scrip that does quite a lot of parsing of the content of an incoming email during ticket creation. Now I've been asked that under certain circumstances, determined by what it finds/doesn't find in the

Re: [rt-users] Custom Scrip that sometimes emails?

2012-01-16 Thread Ruslan Zakirov
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote: On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote: I have a custom scrip that does quite a lot of parsing of the content of an incoming email during ticket creation. Now I've been asked that under

Re: [rt-users] Custom Scrip that sometimes emails?

2012-01-16 Thread John Hascall
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote: On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote: I have a custom scrip that does quite a lot of parsing of the content of an incoming email during ticket creation. Now I've been asked that under

Re: [rt-users] Custom Scrip that sometimes emails?

2012-01-16 Thread Ruslan Zakirov
On Mon, Jan 16, 2012 at 21:14, John Hascall j...@iastate.edu wrote: On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote: On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote: I have a custom scrip that does quite a lot of parsing of the content of an

[rt-users] Custom Scrip that sometimes emails?

2012-01-15 Thread John Hascall
I have a custom scrip that does quite a lot of parsing of the content of an incoming email during ticket creation. Now I've been asked that under certain circumstances, determined by what it finds/doesn't find in the email, this scrip also send an email (to the requestor as well as possibly to