Re: [rt-users] Finding queue priority in script?

2016-11-02 Thread Alex Hall
Thanks, I found it. I wonder if the lack of documentation is because this is an option under DefaultValue()? It's not wrapped to make its own function, so maybe the docs never picked it up under what I would think of as an expected name? On Wed, Nov 2, 2016 at 5:18 AM, Martin Wheldon < martin.whel

Re: [rt-users] Finding queue priority in script?

2016-11-02 Thread Martin Wheldon
Sorry that should be DefaultValue, not SetDefaultValue. Should read the question more closely :( Martin On 2016-11-02 09:10, Martin Wheldon wrote: Hi Alex, The file below contains a example of how to set the default values for a queue. share/html/Admin/Queues/DefaultValues.html Looks like

Re: [rt-users] Finding queue priority in script?

2016-11-02 Thread Martin Wheldon
Hi Alex, The file below contains a example of how to set the default values for a queue. share/html/Admin/Queues/DefaultValues.html Looks like the SetDefaultValue method for Queues isn't documented or a least I haven't found where, which seems odd as I've always found RT to be very well doc

[rt-users] Finding queue priority in script?

2016-11-01 Thread Alex Hall
Hi all, It hit me the other day that instead of trying to move the priority field out of the details view, I could simply make a custom field for priority, then set it in a script on ticket creation. I see in the docs how to set a ticket's priority, but is there a way to get a queue's priority val