://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, October 22, 2010 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] General
I have three classes of users, I'm wondering if my privileges/groups setup is
what RT intends.
Class 1: Administrators. These three people can do anything.
Class 2: People who log into RT and own and resolve tickets. Each is only going
to be working with 1-3 queues out of 10-15 queues total.
On Fri 22.Oct'10 at 9:34:40 -0400, Josh Narins wrote:
I have three classes of users, I'm wondering if my privileges/groups setup is
what RT intends.
Class 1: Administrators. These three people can do anything.
Class 2: People who log into RT and own and resolve tickets. Each is only
On Fri, Oct 22, 2010 at 11:03:07AM -0400, Jesse Vincent wrote:
On Fri 22.Oct'10 at 9:34:40 -0400, Josh Narins wrote:
Class 3 won't be users which are seen via Configuration-Users. I still
haven't
figured out if they count as Everybody or Unprivileged. I'd like them
to be
Josh,
We never grant rights to individual users, too much maintenance. I agree
with Jesse (DUH!) to create a SuperUSer Group like System Admins, then
another called Technical Support. I'd set rights as follows:
Global System Rights:
- Privileged:
- CreateOwnDashboard
-
