I whipped something up because of similar problems on our install. It
may work for you. I removed the X Unowned tickets from
local/html/index.html and replaced it with this.
http://wiki.bestpractical.com/index.cgi?TicketsPerQueue
Tim Pritlove wrote:
Hi Gilmar,
thanks for the response
On 7/5/06, Tim Pritlove [EMAIL PROTECTED] wrote:
Hi Gilmar,
thanks for the response
On 04.07.2006, at 17:11, Gilmar Santos Jr wrote:
Hi Tim,
1. There is more than one permission involved. The SeeQueue and the
many ShowTicket*. When someone doesn't have the SeeQueue
permission
it's
Hi,
I am using RT 3.2 and just found out two annoying things
1. people who have NO permissions for a queue can still read the
ticket when they get the URL
2. tickets that do not have an owner get listed for every user of the
system on the main page
What can I do to prevent both things?
Hi Tim,
1. There is more than one permission involved. The SeeQueue and the
many ShowTicket*. When someone doesn't have the SeeQueue permission
it's still possible to see ticket, exactly as you described.
Remove the ShowTicket and related from those users that don't have the
SeeQueue.
2. If all
