[rt-users] How to generate reports on RT?

Hi, friends. I have a Request Tracker working well since many months ago. And now it is time to starting generate some reports from our more than 300 tickets. What should be my first step? Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de

Re: [rt-users] How to generate reports on RT?

de Wagner Pereira Envoyé : 16 novembre 2010 15:21 À : RT-Users@lists.bestpractical.com Objet : [rt-users] How to generate reports on RT? Hi, friends. I have a Request Tracker working well since many months ago. And now it is time to starting generate some reports from our more than

Re: [rt-users] How to generate reports on RT? [SOLVED]

- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Wagner Pereira Envoyé : 16 novembre 2010 15:21 À : RT-Users@lists.bestpractical.com Objet : [rt-users] How to generate reports on RT? Hi, friends. I have a Request Tracker working well

Re: [rt-users] How to generate reports on RT?

Wagner, Have you put together any specifications on what people want to see in those reports? Have you segregated that information into specific types of reports? Have you determined the best way to produce those reports per user, ie. Search results downloaded into Excel or Dashboards or