Hi all,
Is there a way to enter CF values in each individual post made to a
ticket? What I am trying to achieve is a way of logging how much time an
engineer spends working on each part of a request. The time worked field
is no good to us as we want something that is updated dynamically from
Jim,
How would RT know how much time that was? If the user is working on the
program or problem or design or just thinking about the problem, he won't be
in RT hitting enter for every minute he is thinking on a ticket and there
is no time clock going off to determine how much time the person is
Crocker
Sent: 03 August 2010 16:33
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MAndatory CF per post
Jim,
How would RT know how much time that was? If the user is working on the
program or problem or design or just thinking about the problem, he
won't be
in RT hitting enter
field in each post.
Regards, Jim
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 03 August 2010 16:33
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] MAndatory CF
