On Tue, 27 Apr 2010 16:29:01 -0700, kfcroc...@lbl.gov said:
The LINKS Table will have that info. Type is MergedInto.
Thanks for that. It doesn't show on my version of RT, but perhaps I need
to upgrade (we're using 3.6.7)
Keith
Discover RT's hidden secrets with RT Essentials from O'Reilly
Hi Kenneth,
When you say the links table has that info - are you saying that a
direct DB call is necessary, or can the links table info be got at via
REST? When I tried I couldn't determine the necessary REST syntax.
Sorry to thread hijack, but I'm trying to achieve something similar to
Robin,
No, you can't get it with REST. That would be nice. They DO have LinkedTo,
but that is the opposite of what you want. They don't have a LinkedFrom or a
TicketID (RT uses the EffectiveID when do ing searches for Tickets), which
would be a nice feature. You will have to write a separate SQL
We have a scrip that runs On Transaction and calls an external script,
passing the ticket id. We want to take actions in the external script when
a ticket is merged. If we merge, say, ticket 100 into ticket 200, the
ticket id passed to our external script is 200. How can we find out, via
the REST
