[rt-users] Multi Queue Management - Tickets copy to other queue

, March 30, 2012 3:46 PM To: 'rt-users@lists.bestpractical.com' Subject: Multi Queue Management - Tickets copy to other queue Hi, I have an instance of RT 4, with different queues in the system for different emails (IT@... HR@...) When I try to reply to a requestor, I can CC one more

Re: [rt-users] Multi Queue Management - Tickets copy to other queue

Moving ticket when cc is set to a different queue wouldnt be hard to implement with a scrip. However, default notification scrips will act before move. Is it enough for you? Ruslan from phone. 30.03.2012 12:56 пользователь Stephane Masse stephane.ma...@rmit.edu.vn написал: Hi, ** ** I

[rt-users] Multi Queue Management - Tickets copy to other queue

Hi, I have an instance of RT 4, with different queues in the system for different emails (IT@... HR@...) When I try to reply to a requestor, I can CC one more department, but RT don't create the ticket, due to the loop prevention mechanism I disable the loop prevention, then RT merge the

Re: [rt-users] Multi Queue Management - Tickets copy to other queue

Stephane, RT can handle multiple Queues in several ways. You could, for example, write a scrip that creates a ticket based on correspondence and some other criteria. You could also simply create a Refers To ticket and let that ticket creation send out an email. Have you read the Essentials book?