Hi Chris,
Thanks for the reply back. So there is no way to do the check dynamically in
case the members of the
Big Cheese group change randomlyvia grep'ing a file with all the email
addresses in it, or quering a Window AD
group on the fly ? We would have to maintain the group in RT manually
Am 17.01.2014 14:27, schrieb Ethier, Michael:
Hi Chris,
Thanks for the reply back. So there is no way to do the check dynamically in
case the members of the
Big Cheese group change randomlyvia grep'ing a file with all the email
addresses in it, or quering a Window AD
group on the fly
Hello,
We are running RT 4.0.7 in production and a test instance of 4.0.18. We have
the need to flag
tickets from VIPs by comparing the incoming (on create) ticket's requestor's
email address
OR if they are member of a particular Windows AD group. If a match is found,
then
send an email to a
Hi,
for this type of requests we create an group inside RT, add all email
adresses (RT User) to this Group, add all User that should be notified
as AdminCc to the queue and then create a scrip (replace xxx with the
Big Cheese group id):
Condition: User Defined
Action: Notify AdminCcs
Template:
