Hi Tyler,
Sorry, I put you a little wrong before. I have done some looking and
testing. It appears what you want to do is actually override the template
rather than the Scrip to stop that resolve email going out.
For example my Global - Email on Resolve scrip uses a global template in the
All -
Is it possible for RT to add an email into a ticket, however do not
send an auto response, just for certain from addresses?
Thanks!
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Regards,
Aaron
On Tue, Nov 17, 2009 at 7:45 AM, Tyler Hall ty...@tylerhall.net wrote:
All -
Is it possible for RT to add an email into a ticket, however do not
send an auto response,
