Hi Dion,
You could take a look at this extension, which processes articles like
templates:
https://metacpan.org/pod/RT::Extension::ArticleTemplates
Jim
On 3/7/16 6:57 PM, Dion Gullotta wrote:
Hi,
Is there any way to populate an article with selected data from a
ticket? For example an
Hi,
Is there any way to populate an article with selected data from a ticket? For
example an article that says “Dear, ” can you have a variable in
there that pulls the Requestor Displayed Name or similar from the ticket when
you insert the article?
It doesn’t look like this is possible but
