Why do you want to re-assign at all?
Assigning an Owner is a mechanism for ensuring that a ticket has someone
looking at it and working on it, and is responsible for making progress
towards a solution. Since you have an external roster that assigns
responsibility for work, this mechanism is
Would it work to search/sort on the “last contact” date instead of the “last
updated” date?
--
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
c...@cornell.edu
607-255-3344
On 1/30/17, 4:28 AM, "rt-users on behalf of fozzie"
Hi all,
I have an unusual situation and looking for the best solution which I hope
you can help with!
Currently, we have 3 support Users managing our RT. 1 of those 3 users will
be deployed to manage the support queue 1 week at a time on a rotation
basis, so USER A will do week 1, then next
