Hi Aaron,
you can either force the Owner back to Nobody like Kenn did (this is
possible using OnCreate too) or even better, copy the
/opt/rt3/share/html/Ticket/Create.html to your local directory and
comment out the lines with the owner (I did this for us here and in some
other files to get
We have a workflow where our customers log in to RT and can create a new
ticket in the Helpdesk Queue. Unfortunately they are currently able to
assign an Owner during the Create process.
I have not been able to find a permission that limits or allows
assigning an owner, it seems to be granted
