Thanks to Alex Peters, Daniel Schwager, and Kenneth Crocker for their input on
my question. I'm going to take a look at the book sections Kenneth sent (I've
purchased the book), and go over the permissions as all have suggested. What's
killing me right now is I only have the production system
...@lists.bestpractical.com] *On
Behalf Of *Alex Peters
*Sent:* Friday, February 13, 2015 1:11 AM
*To:* Cena, Stephen (ext. 300)
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Prevent users from making Comments on tickets
I believe that a user will unconditionally have commenting ability
I believe that a user will unconditionally have commenting ability if they
also have the ModifyTicket right, regardless of the state of their
CommentOnTicket right.
You might be able to swap out ModifyTicket and use some finer-grained
rights in its place, depending on what modifications end users
...@lists.bestpractical.com] On Behalf Of
Alex Peters
Sent: Friday, February 13, 2015 1:11 AM
To: Cena, Stephen (ext. 300)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Prevent users from making Comments on tickets
I believe that a user will unconditionally have commenting ability if they also
have
I'm in the process of locking down end-user permissions in our RT install. We
want it set up so that users can only do Reply, and Admins can use Comment and
Reply. At present, my end user can't see a Comment in a ticket, or an
attachment made with a Comment. However, if the user emails the
