On 22 Feb 2011 20:30, b...@thecomputerclinic.ca wrote:
1. print a ticket stub to give to my customers when they drop their
computer off at our shop, print slip to go with printer and I also would
like to print stickers from a tag printer or similar to stick onto the
computer and parts
It'd be
New RT user...
I own a computer repair shop and I have been looking at RT off and on for
the last year or so, as a way to track our customer problem tickets.
There two things that I am wondering about and maybe someone has come
across this before or can shed some light.
I would like to be able
Yeah, unfortunately this is the _facilities_ department which means
that you need to keep a pretty low expectation on the tech-savvyness
of the people over there :-) We changed their stylesheet to an older
one which prints better, but I know I personally like the newer look
much better
We use RT extensively in our organization, and we have one department
(facilities) who prints out the tickets and hands them to the workers
for them to physically go out and perform the requests. The problem
with this is that currently printing the tickets print the blue border
and
Jon,
If the workers can be pre-assigned as owners of the ticket, you
could run a query, dump it to a spreadsheet, edit the spreadsheet and
hand that out. Just a thought.
Kenn
LBNL
On 4/22/2009 2:19 PM, Jon Baker wrote:
We use RT extensively in our organization, and we have one department
just not seeing, but it would be nice if there was a print stylesheet
that just printed the contents of the ticket in a simple text view.
Does that capability exist and if not, would it be something that
could be considered to be added?
It probably should be there, but it's not very hard to
