Good mid-morning (my time),
I am looking for a possible solution to what I see as a possible issue that
may arrive in our use of RT.
A good Example would be a family
Person email address Account
Dad [EMAIL PROTECTED] dad
Mom [EMAIL PROTECTED]
Greg,
Actually, that could be done a couple ways. Which way is best would be
determined on what you want to do with the account info. All four
members of the family could be members of Group Family. This group has
the rights to create, own, modify, delete, etc. tickets in the queue