Gerard,
Le 16/03/2012 16:20, Gerard FENELON a écrit :
In my template, I use
my $action = "Queue changed to " . $Ticket->QueueObj->Name ;
$Ticket->QueueObj->Name gives you the name of the NEW queue.
Perfect, thanks a lot.
You could also use $Transaction->Description which does all the w
Hi
In my template, I use
my $action = "Queue changed to " . $Ticket->QueueObj->Name ;
$Ticket->QueueObj->Name gives you the name of the NEW queue.
You could also use $Transaction->Description which does all the work for
you,
This gives something like
Queue changed from AAA to BBB b
Hello,
I've created a global "OnQueueChange" scrip but I'd like to tell,
in the message, the name of the queue the ticket was transferred to.
All I have is {$Transaction->NewValue} which is numeric. How can I do
the lookup ?
Thanks for your help,
JC
