On Fri, Feb 12, 2010 at 06:23:58AM -0800, david_st...@mcafee.com wrote:
Our Requestors and Cc people receive separate emails when Correspondence
is added to a Ticket.
This leads to confusion, where the Cc person thinks the original requestor
was not included so
they Reply again
Our Requestors and Cc people receive separate emails when Correspondence is
added to a Ticket.
This leads to confusion, where the Cc person thinks the original requestor was
not included so they Reply again and Cc the requestor.
Is there some way, when Correspondence is added to a ticket,
Our RT system does this too...
I chalked it up to our old version though(3.2.1)
I've messed with the scrip setup multiple times trying all sorts of
combinations, and I can't get the system to send 1 email with to, cc all in 1
email.
I would love to hear how to do this...
Mike Johnson
Datatel
