Gary Greene wrote:
> There are a number of interesting mods that I've noted he's working on
> that I'm interested in. (For instance the scrip changes to enforce only
> requesters can change the ticket's status, etc.
Actually, I accomplished that with just scrips. And then I convinced
ownership it
Cell: (650) 704-6633
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
> Of Jerrad Pierce
> Sent: Monday, April 06, 2009 12:00 PM
> To: Tom Lahti; rt-users Users
> Subject: Re: [rt
> in. That way when it turns out your parsing is imperfect you haven't
> damaged the original and you might even offer the user a way to
> recover by peeking at the original.
More specifically, I'd recommend doing it the same way RT handles
letting users see the outgoing messages. Don't show it on
On 04/04/2009, at 6:16 AM, Tom Lahti wrote:
> I am having an awful time with getting users to remove quoted text
> from
> replies. I've begun looking at rt-mailgate code to figure a way to
> remove
> the " Original Message " and below it that Outlook creates
> when you
> hit reply.
I am having an awful time with getting users to remove quoted text from
replies. I've begun looking at rt-mailgate code to figure a way to remove
the " Original Message " and below it that Outlook creates when you
hit reply.
the write_down_message() function seems to either create a temp
