On 23/03/12 22:28, Thomas Sibley wrote:
On 03/23/2012 07:59 AM, Dan Baines wrote:
Is there any extra config that needs to be added, to get this working
properly, as I only had the ParseNewMessageForTicketCcs flag enabled,
and then a few RTAddressRegexp entries to cover all of the RT queues?
I had a quick scan back through the message-archive, but couldn't find
anything that answers this issue fully:
Have tried to get RT parsing new inbound emails and adding any CC'd
addresses as TicketCC entries (excluding the queue address itself)
working properly, to save time on manually adding
On 03/23/2012 07:59 AM, Dan Baines wrote:
Is there any extra config that needs to be added, to get this working
properly, as I only had the ParseNewMessageForTicketCcs flag enabled,
and then a few RTAddressRegexp entries to cover all of the RT queues?
Nope. I suspect your RTAddressRegexp
