Hi, Kenn.
My scrip should send an e-mail to user when a ticket were created.
It's configured like this (using the default shipped with RT):
Description: Ticket open - AutoReply
Condition: OnCreate
Action: AutoReply to Requestors
Template: global model - AutoReply
Stage: TransactionCreate
Hi, all.
I have a RT scrip which should to send a template in every time someone
create a ticket (through e-mail, obviously).
Although, I have other scrip which sends a template when the ticket is
closed. That's working OK.
I made a comparison between both and I already read the RT manual,
