Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-14 Thread Rabin Yasharzadehe
On Tue, May 12, 2015 at 8:06 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: Based on what you posted, I would expect there to be 2 different scrips, one for each message. Your solution will probably involve selecting one of them to keep and disabling the other. but it is not

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-12 Thread Bill Cole
On 11 May 2015, at 17:50, Rabin Yasharzadehe wrote: On Sun, May 10, 2015 at 7:45 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon.

[rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-10 Thread Rabin Yasharzadehe
First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon. Transaction: Given to rabin by X Queue: sandbox Subject: *(No subject given)* Owner: rabin Requestors: rabin Status: new Ticket: https://rt ​the 2nd mail notification look like this, Sun May 10

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-10 Thread Bill Cole
On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon. Transaction: Given to rabin by X Queue: sandbox Subject: *(No subject given)* Owner: rabin Requestors: rabin Status: new Ticket: https://rt ​the 2nd mail