Alex,
Thank you so much, that worked wonderfully !!
I updated the wiki page to say:
Note that Per-Transaction custom fields values are not available to
ScripActions, (RT sets these after the Scrip has been executed) unless you
change the Global Scrip Stage from Normal to
I have per-transaction custom fields that the users can update when they
comment (or reply)
I need to roll those up to the Ticket as they are added, so I wrote a scrip
But I can't seem to get it to work... It's always one comment behind...
Then I found this line in the RT wiki
I wonder whether that note on the wiki page still applies to scrips that
run in batch mode, where the scrip runs after all transactions complete.
Consider trying a batch scrip (which has multiple transactions available to
it). A batch scrip can look at all the transactions and hopefully find the
