Hi Gene
Thanks for the response. Where would be the best place to make this
modification? Looking at the code in "Ticket_Overlay.pm" I can't seem to
spot how best to integrate it.
Also, how would I implement this in the scrip. For reference, my custom
cleanup code looks as follows (copied almost
Hi Traiano,
You can set the new owner without recording the transaction. If the
transaction doesn't get recorded then it can't trigger any scrips.
$Ticket->_Set(Field=>'Owner', Value=>$newowner, RecordTransaction=>0);
Regards,
Gene
At 02:48 AM 8/29/2008, Traiano Welcome wrote:
>Hi All
>
>I h
Hi All
I have a scrip which automatically changes the owner from "Nobody" to
another user when a new ticket is created in that queue, i.e it sets the
default queue owner. Normally, the stock-standard
notify-on-queue-owner-change scrip that runs after it would notify the new
owner of the ticket al
