I have this working in my RT 3.8.2 installation. It isn't a very busy system
and I have yet to notice any performance issues. We only get about 50
tickets per day and it has less than 5000 tickets in the system.
This has been working. Incoming tickets are scanned for CFs, then
merged when
On Fri, Feb 20, 2009 at 11:14 AM, Raed El-Hames r...@vialtus.com wrote:
What happens if you create the ticket first, then update /modify it adding
the CF and link relationship after ..
I'm not sure what you mean; this is the chain of events already. The
ticket comes in, and
Mr. Evans first posted about this 11/08. In archives, i see no
replies to the thread. I haven't heard anything either, and can't
find anything but Greg's original post on the web. If this is a taboo
subject or something, please let me know, but i'd really like to be
able to do this :).
Thanks,
I have this working in my RT 3.8.2 installation. It isn't a very busy system
and I have yet to notice any performance issues. We only get about 50 tickets
per day and it has less than 5000 tickets in the system.
First, you need to setup and use the RT Extension to extract custom fields.
On Wed, Feb 18, 2009 at 4:15 PM, Jeremy Burke jbu...@crypticstudios.com wrote:
I have this working in my RT 3.8.2 installation. It isn't a very busy system
and I have yet to notice any performance issues. We only get about 50
tickets per day and it has less than 5000 tickets in the system.
