:*rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Randy Black
*Sent:* Wednesday, January 04, 2012 2:01 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] Strip the requestor
I need to strip the requestor from tickets belonging
queue.
Thanks,
Randy
*From:*rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Randy Black
*Sent:* Wednesday, January 04, 2012 2:01 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] Strip the requestor
I need to strip
There is no wildcard value.
You have to remove each requestor.
You can loop over $self-TicketObj-RequestorAddresses
-Chris
Am 05.01.2012 12:22, schrieb Randy Black:
Thanks! But what is the wild card for the email value? I need them all
stripped.
Thanks again!
RT Training Sessions
Seriously, that’s no good. I need to remove everything from the requestor or
change it to an internal user (nobody, root). I cannot be sending out emails
for this queue. A postfix overhaul is too big to fix a problem that I am think
could/should be easily done in RT.
Any other suggestions?
On 5 Jan 2012, at 13:17, Randy Black wrote:
Seriously, that’s no good. I need to remove everything from the requestor or
change it to an internal user (nobody, root). I cannot be sending out emails
for this queue. A postfix overhaul is too big to fix a problem that I am
think
On Thu, Jan 05, 2012 at 01:20:22PM +, Tim Cutts wrote:
On 5 Jan 2012, at 13:17, Randy Black wrote:
Seriously, that’s no good. I need to remove everything from the requestor
or change it to an internal user (nobody, root). I cannot be sending out
emails for this queue. A postfix
@lists.bestpractical.com
Subject: Re: [rt-users] Strip the requestor
On 5 Jan 2012, at 13:17, Randy Black wrote:
Seriously, that's no good. I need to remove everything from the
requestor or change it to an internal user (nobody, root). I cannot be
sending out emails for this queue. A postfix overhaul is too
I didn't say anything about postfix.
You have to remeove every single requestor within your RT scrip.
There is no method to remove all requestors so you have to loop over
all requestors and remove them one by one.
-Chris
-Ursprüngliche Nachricht-
Von: Randy Black
So there is no regex or anything that will wild card that? Weird.
Anyway, I know you didn't mention postfix, I was preempting the fix or filter
it with your MTA answer.
The obstacle of removing them one at a time in a loop, is that the emails come
from outside of our domain. Not knowing
On Thu, 5 Jan 2012, Randy Black wrote:
The obstacle of removing them one at a time in a loop, is that the
emails come from outside of our domain. Not knowing these addresses
it's impossible to remove them before other scrips fire off. The emails
back to them on create notify and other
On 01/05/2012 08:35 AM, Randy Black wrote:
Looks like that extension has not had any work since 2010, therefore
should it not be used on a rt4 instance?
Take Ken's suggestion and just make blank templates in the queue you
don't want to send email. It's a heck of a lot simpler, doesn't require
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas
Sibley
Sent: Thursday, January 05, 2012 8:42 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Strip the requestor
On 01/05/2012 08:35 AM
Thanks everyone for yor help. The following will take a ticket based on
the conditions you specify in the prep code $match string and then
identify the 'Requestors', remove them, assign it to the queue you want
and change the owner to whomever you desire.
Hope it helps.
This is what I did:
I need to strip the requestor from tickets belonging to a queue. How do
I do that?
This seems to not be working:
my $newqueue = Contact\ Us;
my $newrequestor = nobody;
my $T_Obj = $self-TicketObj;
$RT::Logger-info(Auto assign ticket #. $T_Obj-id . to queue #.
$newqueue );
my ($status, $msg) =
Subject: [rt-users] Strip the requestor
I need to strip the requestor from tickets belonging to a queue. How do
I do that?
This seems to not be working:
my $newqueue = Contact\ Us;
my $newrequestor = nobody;
my $T_Obj = $self-TicketObj;
$RT::Logger-info(Auto assign ticket #. $T_Obj-id
Subject: Re: [rt-users] Strip the requestor
Anyone?
Need to strip the requestor on create for a specific queue.
Thanks,
Randy
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[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Randy Black
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