Some of my users have pointed out that once a ticket is resolved and they put
up a comment it gets treated as a correspondence and then many things,
including the re-opening of a ticket, occurs.
Even though the script condition is on correspondence and they put up a comment
the system seems to
Rus
We do have some global scripts which notify owner on a comment to ensure they
are aware if someone else with capabilities added a comment. There is also 1 to
notify the Admin CC group if no one is the owner.
Does having a notification tied to a script for a comment alter anything.
Like I
