Hi,
I'm not sure why you need this. Doesn't sound like good idea to me.
If you can do it automatically (I mean with code) then you can use
scrips like Kenneth suggested.
If you want to allow users to change subject manually on reply then
you have to look into share/html/Ticket/Update.html and
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update Ticket Subject on Comment/Reply
Hi,
I'm not sure why you need this. Doesn't sound like good idea to me.
If you can do it automatically (I mean with code) then you can use
scrips like Kenneth suggested.
If you want to allow users
Ticket Subject on Comment/Reply
Hi,
I'm not sure why you need this. Doesn't sound like good idea to me.
If you can do it automatically (I mean with code) then you can use
scrips like Kenneth suggested.
If you want to allow users to change subject manually on reply then
you have to look
Date: Wed, 20 Oct 2010 02:38:33
To: kris_germ...@295.ca
Cc: rt-users-boun...@lists.bestpractical.com; Andrew
Bestfesti...@gmail.com; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update Ticket Subject on Comment/Reply
On Wed, Oct 20, 2010 at 2:16 AM, Kris Germann kris_germ...@295.ca
Morning all,
Is it possible to change/update the subject on a ticket when a user comments
or replies?
At the moment the staff need to go into the ticket basics and update the
subject manually. It would save them time if they could change/fix the
subject of a ticket when they are commenting or
Andrew,
Check out CommandByMail.
Kenn
LBNL
On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best festi...@gmail.com wrote:
Morning all,
Is it possible to change/update the subject on a ticket when a user
comments or replies?
At the moment the staff need to go into the ticket basics and update the
