Andrew, Check out CommandByMail.
Kenn LBNL On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best <[email protected]> wrote: > Morning all, > > Is it possible to change/update the subject on a ticket when a user > comments or replies? > > At the moment the staff need to go into the ticket basics and update the > subject manually. It would save them time if they could change/fix the > subject of a ticket when they are commenting or replying to it. > > cheers > Andrew > > -- > Never be afraid to try something new. Remember, amateurs built the ark, and > professionals built the Titanic. > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
