Re: [rt-users] Who is Doctor Helga ?

2012-08-24 Thread Simon Dray
:39 To: rt-users@lists.bestpractical.com Cc: rt-b...@bestpractical.com Subject: Re: [rt-users] Who is Doctor Helga ? On 08/23/2012 08:57 AM, Rob Lister wrote: On Thu, Aug 23, 2012 at 10:43:27AM -0400, Kevin Falcone wrote: On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote: RT's output

Re: [rt-users] Who is Doctor Helga ?

2012-08-24 Thread Thomas Sibley
On 08/24/2012 12:32 AM, Simon Dray wrote: Thomas Hi When a tickets is raised by email if the user doesn’t exist it is created, these are tagged as being auto generated its not a bug. If you have a problem with tickets being created by spam and I am sure most of us have at some time since

[rt-users] Who is Doctor Helga ?

2012-08-23 Thread Rob Lister
Right, A user just e-mailed me directly on an existing ticket, copying in support@ (which is RT 3.8) Original message; From: Some User some.u...@domain.com To: supp...@lonap.net Cc: r...@lonap.net Subject: [TICKET #1234] Test So.. My reply, I set the Reply-To: header to be

Re: [rt-users] Who is Doctor Helga ?

2012-08-23 Thread Kevin Falcone
On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote: RT's output (slightly anonymized) Subject: Re: [TICKET #1234] Test From: Doctor Helga via RT supp...@lonap.net -- Is that what RT shows in the outgoing email or what the mail client sees? If the former, search

Re: [rt-users] Who is Doctor Helga ?

2012-08-23 Thread Rob Lister
On Thu, Aug 23, 2012 at 10:43:27AM -0400, Kevin Falcone wrote: On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote: RT's output (slightly anonymized) Subject: Re: [TICKET #1234] Test From: Doctor Helga via RT supp...@lonap.net -- Is that what RT shows in

Re: [rt-users] Who is Doctor Helga ?

2012-08-23 Thread Thomas Sibley
On 08/23/2012 08:57 AM, Rob Lister wrote: On Thu, Aug 23, 2012 at 10:43:27AM -0400, Kevin Falcone wrote: On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote: RT's output (slightly anonymized) Subject: Re: [TICKET #1234] Test From: Doctor Helga via RT supp...@lonap.net