On 11/09/2012 21:05, Mike Johnson wrote:
> In our case, the person that does the work, and the person that resolves
> the ticket are the same people, and they are the owner.
>
> However, if you require having multiple owners of "work" for a single
> "request", you could always create children tick
In our case, the person that does the work, and the person that resolves
the ticket are the same people, and they are the owner.
However, if you require having multiple owners of "work" for a single
"request", you could always create children tickets of the original request.
That way, the person
Hi everyone,
Not exactly a technical question but in your configuration who is the owner
of a ticket ?
1/ Is the owner is who solve the ticket, meaning who have do the «real
job»
or
2/ the owner is who have the responsibility to ask/do what necessary to
make
