Most of our techs are in the field and may only have email access to
RT. I've added them as AdminCCs, but when a new ticket notification
gets sent out and replied to, it gets added as correspondence (i.e.
the Requestor sees it) not comments. Since we don't have a
dispatcher, there's bound to be
gets sent out and replied to, it gets added as correspondence (i.e.
the Requestor sees it) not comments. Since we don't have a
dispatcher, there's bound to be alot of ticket chatter while we figure
You need another alias for comments, that uses --action comment instead of
--action correspond
On Tue, Apr 28, 2009 at 1:38 PM, Tom Lahti t...@bitstatement.net wrote:
You need another alias for comments, that uses --action comment instead of
--action correspond as an option to rt-mailgate.
Ah, right. Ok, and when we want to comment on tickets we'll send an
email to
