Thanks for the pointers Tom.
If I understand you correct, the mail route would be:
* pipe mail through preprocessor (procmail presumably)
* if that recipe gives back a ticket number (fetched based on the
incoming subject by the REST interface), I add it to the subject
* pass on the message to
The RT Ticket number is always in a mail-header most folks don't see.
This scrip is just about exactly what you need:
http://requesttracker.wikia.com/wiki/BounceMerge
From: Piet Honkoop
>
> Hi,
>
> Starting situation:
>
> central RT4 ticketing system with a number of customers with own (other)
Custom code; this is one of the reasons the REST interface exists. With
it you can do anything.
Have the mail transport deliver the email to a script that parses the
mail and executes some REST calls, either directly or through a library.
See the bottom of the page http://requesttracker.wikia.co
Piet,
On 14/11/13 10:10, Piet Honkoop wrote:
> central RT4 ticketing system with a number of customers with own (other)
> trouble ticket systems.
> Many of those misbehave by sending too many mails where they molest the
> subject in order to insert their own ticket id.
>
> What I want to do is b
Hi,
Starting situation:
central RT4 ticketing system with a number of customers with own (other)
trouble ticket systems.
Many of those misbehave by sending too many mails where they molest the
subject in order to insert their own ticket id.
What I want to do is based on their ticket id link
